Returns and refund policy

We invest a great deal of love and care in making every SubhRekha outfit. However, we understand that sometimes our outfits may not match your expectations. That’s why we are now offering an Exchange & Return.

Return & Exchange Policy

  • If, for some reason, you are unsatisfied with the order, please raise the Return/exchange request within 7 days from when it was delivered.
  • Exchange orders are placed upon pick-up of your return. Limited stock may lead to the unavailability of your chosen product; our team will contact you for an alternative in such cases.
  • Refunds are only made in the form of a Store Credit.
  • Customized, SALE & LAST PIECES are not eligible for any Return or Exchange 
  • International parcels are not eligible for returns or exchanges.Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns or Refunds.
  • A few pincodes are not eligible for return pickup in that case you will be asked to deliver the product to us

Return & Exchange Request Process:

  • Visit the link provided to request a return or exchange: https://subhrekha.com/apps/return_prime
  • State the return reason and select the item to be returned, along with images in case of any defects/damages.
  • A return pickup will be initiated for orders within India.
  • Ensure all tags and labels are intact and the product is unworn.
  • Return or Exchange requests for orders placed using a store credit will be rejected.

International Orders:

  • If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.

  • We do not facilitate reverse pick-ups for International Orders.

  • A store credit or refund will be issued for the value of the returned product only.

  • Shipping charges are non-refundable under any circumstances.

  • International Orders are not eligible for exchanges.The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

    Alternatively, customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs.

Refunds:

REFUNDS WILL TAKE 20-25 WORKING DAYS.
Please Note : We only do money refunds in case of Wrong or Damaged products being delivered. In any other case, a refund is made only in the form of STORE CREDIT.

  1. Returns take approximately 12 to 14 working days to reach the company.
  2. Refunds will be credited to the original mode of payment only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 1-2 working days.
  3. Post that it takes 2-3 business days to process the refund internally
  4. It will take the bank or portal also 2-3 business days to process/reflect the refund.


We appreciate your understanding of our Exchange & Return Policy. 

Thank you for choosing SubhRekha. Your satisfaction is our priority.
Warm regards,
Team SubhRekha